> For the complete documentation index, see [llms.txt](https://docs.sharker.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharker.com/terms-and-conditions.md).

# Terms & Conditions

#### 1. Introduction

These terms and conditions and the documents referred to below (the "**Terms**") apply to the use of the **Sharker.com** website (the "**Website**") and its related or connected services (collectively, the "**Service**").

You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the "**Customer**"), and us. By using this Website and/or accessing the Service, you agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

The Service is owned by Play Media Limited, a limited liability company registered in the Autonomous Island of Anjouan, Union of Comoros with company registration number 16288, with registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros (“Company”), licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005.

The Company is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros under Internet Gaming License No. ALSI-202605064-FI2.

The Service provides access to blockchain-enabled games, promotions, competitions, prediction-based experiences, digital rewards programs and other interactive entertainment features that may be made available from time to time through the Platform.

Certain features of the Service may utilize blockchain technology, digital assets, smart contracts, and third-party wallet services. Additional terms may apply to specific products, promotions, digital assets, rewards programs or partner services and shall form part of these Terms where applicable.

#### 2. General Terms

We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended.

Any games, promotions, rewards, digital assets, transactions, or other activities initiated prior to the changed Terms taking effect shall continue to be governed by the version of the Terms applicable at the time such activity was initiated, unless otherwise required by applicable law or expressly stated by the Company.

#### 3. Your Obligations

You acknowledge that at all times when accessing the Website and using the Service:

3.1. You **are over 18**, or the legal age at which gaming, entertainment, digital asset, or online interactive services are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.

3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.

3.3. You are not a resident of any country or jurisdiction from which access to the Service is prohibited under applicable laws, regulations, sanctions, licensing restrictions, or Company policies. It is your sole responsibility to ensure that your use of the Service is lawful.

3.4. You **may not** use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.

3.5. You are the authorized user of the payment method, digital wallet, blockchain address, or other account used in connection with the Service.

3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.

3.7. When participating in games, prediction-based experiences, competitions, promotions, or other activities available through the Service, you may lose some or all digital assets, balances, entries, credits or other value used in connection with such activity, and you accept full responsibility for such participation.

3.8. You must not use any information obtained in breach of applicable law, contractual obligation, or third-party rights in connection with your use of the Service.

3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.

3.10. You must not attempt to manipulate, exploit, interfere with, or gain an unfair advantage in connection with any game, promotion, rewards program, blockchain transaction, smart contract interaction, leaderboard, tournament or other element of the Service.

3.11. You must generally act in good faith in relation to us of the Service at all times and for all bets made using the Service.

3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.

#### 4. Restricted Use 

4.1. You must not use the Service:

4.1.1. If you are **under the age of 18 years** (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you acting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);

4.1.2. If you reside in, are located in, or access the Service from a jurisdiction where use of the Service is prohibited by applicable law, regulation, sanctions requirements or licensing restrictions.

4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following territories or jurisdictions:

Austria, France and it’s territories, Germany, Netherlands and it’s territories, Estonia, Spain, Union of Comoros, United Kingdom, USA and it’s territories, the State of Israel, All FATF Blacklisted countries, any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.

**Use of a VPN, proxy service, location masking tool, or any other technology intended to conceal, falsify, manipulate, or misrepresent a Customer's location for the purpose of accessing the Service from a restricted jurisdiction constitutes a material breach of these Terms.**

**The Company reserves the right to suspend or terminate access to the Service, restrict participation in games, promotions, rewards programs or other Platform features, and take any other action reasonably necessary to comply with applicable legal, regulatory, licensing, or compliance requirements.**

4.1.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorised framing of, or linking to, the Service);

4.1.5. To disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;

4.1.6. To promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;

4.1.7. In any way which, in our reasonable opinion, could be considered an attempt to cheat, exploit, manipulate, abuse, interfere with, or gain an unfair advantage in connection with the Service or any other Customer;

4.1.8. To scrape our odds or violate any of our Intellectual Property Rights; or

4.1.9. For any unlawful activity whatsoever.

4.2. We may immediately suspend or terminate your access to the Service, restrict participation in any Platform feature, promotion, or rewards program, and take any other action reasonably necessary to protect the integrity of the Service if you use the Service for unauthorized purposes. We may also take legal action against you where appropriate.

#### 5. Wallet Connection and Customer Verification

5.1. Access to certain features of the Service may require the connection of a compatible digital wallet.

5.2. The Company may request information, documentation, or verification from Customers at any time in order to comply with applicable legal, regulatory, licensing, security, fraud prevention, anti-money laundering, or other compliance requirements.

5.3. Customers shall provide accurate and complete information whenever requested by the Company. The Company reserves the right to suspend or restrict access to the Service until any requested information or documentation has been provided.

5.4. Customers are solely responsible for maintaining the security of their wallets, devices, credentials, and communication channels used in connection with the Service.

5.5. The Company may use third-party service providers to perform identity verification, compliance checks, fraud prevention, or other verification procedures where deemed necessary.

#### 6. Compliance and Enforcement

6.1. The Company may suspend, restrict, or terminate access to the Service, any game, promotion, rewards program, digital asset feature, or other Platform functionality if the Company reasonably believes that a Customer has violated these Terms, applicable laws, regulatory requirements, or acted in a manner that may adversely affect the integrity, security, fairness, or operation of the Service.

6.2. The Company reserves the right to investigate suspected violations of these Terms and to take any action it reasonably considers necessary, including suspension of access, cancellation of rewards or benefits, reversal of transactions, disqualification from promotions, or reporting to relevant authorities where required.

6.3. If any rewards, benefits, digital assets, balances, credits, or other value are mistakenly allocated, credited, or made available to a Customer as a result of an error, malfunction, technical issue, or administrative mistake, such value may be cancelled, reversed, adjusted, or recovered by the Company at any time.

#### 7. Payments and Digital Asset Transactions

7.1. Certain features of the Service may require Customers to utilize digital assets, payment methods, or third-party payment providers.

7.2. Customers are solely responsible for ensuring that any payment method, digital wallet, blockchain address, or digital asset used in connection with the Service belongs to them or is used with proper authorization.

7.3. The Company may utilize third-party payment processors, payment service providers, blockchain infrastructure providers, or other service providers in connection with payments, purchases, digital asset transactions, and related services.

7.4. Customers agree not to initiate chargebacks, payment reversals, fraudulent disputes, or other actions intended to reverse, invalidate, or avoid legitimate transactions.

7.5. The Company reserves the right to refuse, suspend, restrict, or cancel any transaction where fraud, abuse, unauthorized activity, legal concerns, regulatory requirements, or compliance risks are reasonably suspected.

7.6. Additional terms may apply to certain digital assets, payment methods, products, services, promotions, or transactions made available through the Service.

#### 8. Errors and Technical Issues

8.1. In the event of an error, malfunction, interruption, vulnerability, bug, exploit, or other technical issue affecting the Service, any game, promotion, rewards program, digital asset feature, transaction, or other Platform functionality, the Company reserves the right to suspend, modify, cancel, reverse, or otherwise correct the affected activity.

8.2. Customers are under an obligation to notify the Company as soon as reasonably practicable upon becoming aware of any error, malfunction, exploit, vulnerability, incorrect allocation of rewards, technical issue, or other irregularity affecting the Service.

8.3. The Company shall not be liable for any direct or indirect losses, damages, expenses, or claims arising from errors, technical failures, blockchain network issues, interruptions, exploits, vulnerabilities, delays, or other events outside the Company's reasonable control.

8.4. The Company reserves the right to recover, reverse, cancel, adjust, or reclaim any rewards, benefits, digital assets, credits, balances, or other value that have been incorrectly allocated or made available as a result of any error, malfunction, technical issue, exploit, or administrative mistake.

8.5. The Company may suspend access to the Service, any game, promotion, rewards program, digital asset feature, or Customer participation while investigating any suspected error, exploit, vulnerability, abuse, or technical issue.

#### 9. Games and Platform Activities

9.1. The Service may offer casino games, sports betting, prediction markets, trend trading activities, arcade games, competitions, tournaments, races, rewards programs, promotional campaigns, and other interactive entertainment activities (collectively, the "**Activities**").

9.2. The rules, mechanics, eligibility requirements, rewards, payouts, settlements, and conditions applicable to a specific Activity may be displayed within the Service or communicated separately by the Company and shall form part of these Terms.

9.3. The Company reserves the right to modify, suspend, restrict, discontinue, postpone, cancel, or relaunch any Activity at any time where reasonably necessary for operational, technical, security, legal, regulatory, compliance, or business reasons.

9.4. The Company may determine, verify, adjust, correct, reverse, void, or resettle the outcome, results, rankings, rewards, payouts, allocations, or settlements of any Activity where an error, malfunction, exploit, technical issue, fraud, abuse, or other irregularity is identified.

9.5. The Company's determination regarding the operation, outcome, settlement, ranking, rewards, payouts, or administration of any Activity shall be final and binding, except where otherwise required by applicable law.

9.6. Participation in Activities is at the Customer's own risk. The Company does not guarantee the availability, continuity, uninterrupted operation, or error-free performance of any Activity.

#### 10. Promotions

10.1. The Company may offer promotions, rewards programs, tournaments, races, challenges, jackpots, missions, giveaways, competitions, and other promotional activities from time to time (collectively, "**Promotions**").

10.2. Participation in any Promotion is voluntary and may be subject to additional rules, eligibility requirements, participation criteria, reward structures, time limitations, or other conditions communicated by the Company.

10.3. The Company reserves the right to modify, suspend, restrict, cancel, postpone, terminate, or replace any Promotion at any time.

10.4. The Company may refuse participation in a Promotion, disqualify a participant, withhold rewards, or cancel rewards where it reasonably believes that a Customer has violated these Terms, abused a Promotion, acted fraudulently, used multiple wallets or accounts to gain an unfair advantage, or otherwise attempted to manipulate the Promotion.

10.5. Rewards, prizes, benefits, allocations, credits, digital assets, or other promotional entitlements granted through Promotions may be subject to additional conditions, claim procedures, verification requirements, expiration periods, or other restrictions communicated by the Company.

10.6. Unless expressly stated otherwise, Promotions have no cash value and may not be sold, transferred, exchanged, or redeemed outside the Service.

10.7. The Company's decisions regarding eligibility, participation, rewards, rankings, results, disqualifications, and administration of any Promotion shall be final and binding.

#### 11. G-Back Rewards Program

11.1. The Company may offer a rewards program known as "**G-Back**" through which eligible Customers may receive rewards based on their participation in Activities available through the Service.

11.2. Eligibility for G-Back may be subject to requirements determined by the Company from time to time, including, without limitation, connecting and maintaining an active Telegram account, WhatsApp account, or other communication channel designated by the Company.

11.3. By participating in G-Back, Customers agree to receive reward notifications, claim reminders, account-related updates, promotional communications, and other communications relating to the operation of the G-Back program through the communication channels connected by the Customer.

11.4. The calculation, allocation, accrual, availability, distribution, and claiming of G-Back rewards shall be determined by the Company from time to time and may be modified at the Company's discretion.

11.5. G-Back rewards may be subject to claim procedures, verification requirements, expiration periods, minimum thresholds, eligibility criteria, or other conditions communicated by the Company.

11.6. G-Back rewards may be distributed in G Coin or in such other digital assets, rewards, benefits, incentives, promotional entitlements, or forms of value as may be determined by the Company from time to time.

11.7. The Company reserves the right to suspend, withhold, adjust, cancel, reverse, reclaim, or refuse any G-Back reward where it reasonably believes that fraud, abuse, manipulation, technical errors, unauthorized activity, multiple-accounting, multiple-wallet activity intended to obtain an unfair advantage, or violations of these Terms have occurred.

11.8. The Company reserves the right to modify, suspend, discontinue, replace, or terminate the G-Back program, in whole or in part, at any time.

11.9. Participation in the G-Back program does not create any vested right, property right, ownership interest, or entitlement to future rewards.

11.10. The Company's decisions regarding eligibility, calculations, allocations, claims, adjustments, reversals, and all other aspects of the G-Back program shall be final and binding.

#### 12. Communications 

12.1. The Company may communicate with Customers through email, Telegram, WhatsApp, push notifications, in-platform notifications, or other communication channels made available from time to time.

12.2. Such communications may include service-related notifications, security notifications, reward notifications, claim reminders, account-related updates, promotional communications, marketing messages, and other information relating to the Service.

12.3. Certain features, promotions, rewards programs, or benefits made available through the Service may require Customers to maintain an active communication channel designated by the Company.

12.4. Customers are responsible for maintaining accurate and up-to-date communication information and for ensuring that communications from the Company can be received through the selected communication channels.

12.5. The Company shall not be responsible for delays, delivery failures, technical interruptions, or other issues affecting communications provided through third-party communication services.

12.6. Customers may manage communication preferences or unsubscribe from certain communications where such options are made available, provided that operational, security, legal, regulatory, compliance, or program-related communications may continue where necessary.

#### 13. User Content and Live Streaming

**13.1. User Content**

The Service may allow Customers to create, submit, share, or display content, including comments, chat messages, reactions, shared content, and live gameplay streams (“**User Content**”).

By submitting or making User Content available through the Service, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, and otherwise make such User Content available in connection with the operation, promotion, and improvement of the Service.

You remain solely responsible for any User Content you submit, share, or broadcast through the Service.

**13.2. Prohibited Content**

You must not submit, share, or broadcast User Content that:

* is offensive, abusive, threatening, harassing, hateful, or discriminatory;
* is sexually explicit, obscene, or otherwise inappropriate;
* is illegal, unlawful, or infringes the rights of any third party;
* is misleading, fraudulent, or impersonates another person;
* constitutes spam, unauthorised advertising, or solicitation;
* contains personal, confidential, or private information of another person without appropriate authorisation;
* depicts or involves minors; or
* otherwise violates these Terms, applicable law, or any guidelines or policies made available by the Company.

**13.3. Comments and Live Chat**

User Content includes comments and live chat messages made available through the Service. Certain content may be automatically filtered, restricted, or removed. You remain solely responsible for any messages or other content you submit.

The Company may review reported or flagged content and may remove content or restrict access to relevant features where it reasonably considers such action appropriate.

**13.4. Live Streaming**

The Service may allow Customers to broadcast their gameplay or participation in Activities in real time using live streaming functionality (“**Live Streaming**”). Live Streaming may include screen sharing, audio, optional video, and related interactions such as live chat, likes, or reactions.

All content, communications, audio, video, images, and other materials transmitted or made available during a Live Streaming session constitute “**Live Content**”.

Live Streaming is governed by these Terms or other rules made available by the Company. Customers who use Live Streaming are solely responsible for their Live Content and must comply with Section 13.2 and all other applicable provisions of these Terms.

Live Content may be visible to other Customers and visitors of the Service in real time. Customers should not broadcast personal, confidential, sensitive, or other information that they do not wish to make publicly available.

Unless otherwise expressly stated on the Service, Live Content is transmitted in real time and is not made available by the Company for replay after the Live Streaming session ends.

**13.5. Moderation and Enforcement**

The Company reserves the right, at its discretion and without prior notice, to monitor, interrupt, restrict, remove, or terminate any User Content, Live Content, or Live Streaming session where it reasonably considers such action appropriate.

This may include removing comments or chat messages, terminating Live Streaming sessions, restricting access to Live Streaming or other Platform features, or suspending or terminating access to the Service.

The Company may take such action in connection with suspected violations of these Terms, unlawful or harmful conduct, risks to Customers, fraud or abuse, technical or security issues, reputational risks, or regulatory or compliance concerns.

Where appropriate, the Company may report unlawful activity to relevant authorities or take any other legal action available to it.

**13.6. Content Disclaimer**

User Content and Live Content are created and made available by Customers and may not be pre-screened or reviewed by the Company before being displayed or broadcast.

While the Company may use moderation tools or intervene in certain circumstances, the Company does not guarantee that User Content or Live Content will be monitored, reviewed, restricted, or removed.

To the fullest extent permitted by applicable law, the Company is not responsible for User Content or Live Content created, submitted, shared, or broadcast by Customers.

**13.7. Visibility of User Content**

By using comments, chat, reactions, sharing, Live Streaming, or other interactive features, you acknowledge that your User Content may be publicly visible to other Customers or visitors of the Service and may be displayed together with your username, wallet identifier, or other identifier associated with your use of the Service.

**13.8. Feedback**

If you provide feedback, suggestions, or ideas regarding the Service, you agree that the Company may use them for any purpose without compensation or other obligation to you. To the extent permitted by applicable law, all intellectual property rights in materials or developments created by the Company based on such feedback shall belong to the Company.

#### **14. Intellectual Property** 

14.1. The Service, including its software, source code, object code, interfaces, content, design, graphics, logos, trademarks, trade names, text, audio, video, functionality, game mechanics, promotional features, and all related intellectual property rights are owned by or licensed to the Company, its affiliates, licensors, or service providers and are protected by applicable intellectual property laws.

14.2. Subject to these Terms and your compliance with them, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Service solely for your personal and non-commercial use.

14.3. Except as expressly permitted by these Terms, you may not copy, reproduce, modify, distribute, publish, transmit, display, reverse engineer, decompile, disassemble, create derivative works from, exploit, scrape, extract, or otherwise use any part of the Service without the Company's prior written consent.

14.4. Any unauthorized use of the Service or its intellectual property may result in suspension or termination of access to the Service and may constitute a violation of applicable intellectual property laws.

14.5. Nothing in these Terms shall be construed as granting any ownership rights, title, or interest in the Service or any intellectual property rights associated with the Service.

#### 15. Liability

15.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.

15.2. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.

15.3. WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.

15.4. THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, COST, EXPENSE, OR CLAIM ARISING FROM OR RELATING TO THE USE OF DIGITAL WALLETS, BLOCKCHAIN TECHNOLOGY, SMART CONTRACTS, DIGITAL ASSETS, CRYPTOGRAPHIC KEYS, DECENTRALIZED SYSTEMS, OR THIRD-PARTY BLOCKCHAIN INFRASTRUCTURE.

THE COMPANY DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR ANY THIRD-PARTY WALLET PROVIDER, BLOCKCHAIN NETWORK, VALIDATOR, NODE OPERATOR, BRIDGE, ORACLE, SMART CONTRACT, OR OTHER THIRD-PARTY SERVICE USED IN CONNECTION WITH THE SERVICE.

CUSTOMERS ARE SOLELY RESPONSIBLE FOR MAINTAINING THE SECURITY OF THEIR WALLETS, PRIVATE KEYS, SEED PHRASES, DEVICES, AUTHENTICATION CREDENTIALS, AND COMMUNICATION CHANNELS. THE COMPANY CANNOT RECOVER LOST PRIVATE KEYS, SEED PHRASES, WALLET CREDENTIALS, OR DIGITAL ASSETS.

BLOCKCHAIN TRANSACTIONS ARE GENERALLY IRREVERSIBLE ONCE CONFIRMED ON THE APPLICABLE NETWORK. THE COMPANY MAY BE UNABLE TO REVERSE, CANCEL, RECOVER, MODIFY, OR OTHERWISE INTERVENE IN COMPLETED BLOCKCHAIN TRANSACTIONS.

THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS RESULTING FROM BLOCKCHAIN NETWORK CONGESTION, TRANSACTION DELAYS, FAILED TRANSACTIONS, FORKS, PROTOCOL UPGRADES, VALIDATOR FAILURES, CYBERATTACKS, SMART CONTRACT VULNERABILITIES, THIRD-PARTY WALLET FAILURES, OR OTHER EVENTS BEYOND THE COMPANY'S REASONABLE CONTROL.

#### 16. Underage Participation

16.1. If we suspect, or receive information indicating, that you are currently under 18 years of age (or below the age of majority applicable in your jurisdiction) or were under the applicable minimum age when accessing or using the Service, we reserve the right to immediately suspend or restrict your access to the Service while the matter is investigated.

16.2. We may investigate whether you have accessed or used the Service directly or as an agent for, or on behalf of, a person who has not reached the applicable minimum age.

16.3. If we determine that you: (a) are currently under the applicable minimum age; (b) were under the applicable minimum age at the time of participation; or (c) have accessed or used the Service on behalf of a person who has not reached the applicable minimum age, we may suspend or terminate your access to the Service, prohibit your participation in any Activities, Promotions, rewards programs, or other Platform features, and cancel or withhold any winnings, rewards, benefits, or other entitlements that have not yet been awarded, credited, or distributed.

16.4. This Section also applies where you have reached the age of 18 but have not reached the higher minimum age required by the laws of the jurisdiction applicable to you.

16.5. If we reasonably believe that false, misleading, or inaccurate information has been provided in relation to age, identity, or eligibility, or that this Section is being relied upon for a fraudulent purpose, we reserve the right to take any action reasonably necessary to investigate the matter, including reporting the matter to relevant regulatory, governmental, or law enforcement authorities where appropriate.

#### 17. Your Conduct and Safety

17.1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“**Prohibited Behaviour**”).

17.2. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or us with respect to you having engaged in Prohibited Behaviour.

17.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:

* promote or share information that you know is false, misleading or unlawful;
* conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer's or any other third party’s privacy or other rights or that creates or spreads computer viruses;
* harm minors in any way;
* transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable;
* transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary rights;
* transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware;
* interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
* retrieve or index any information from the Service using any robot, spider or other automated mechanism;
* participate in any activity or action that, in the sole and entire unfettered discretion of us results or may result in another Customer being defrauded or scammed;
* transmit or make available any unsolicited or unauthorised advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spim", "spam", chain letters, pyramid schemes or other forms of solicitations;
* create Accounts on the Website by automated means or under false or fraudulent pretences;
* impersonate another Customer or any other third party, or\
  any other act or thing done that we reasonably consider to be contrary to our business principles.

The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation deleting the Customer’s posting(s) from the Service and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in Prohibited Behaviour, with or without notice to such Customer or third party.

#### 18. Links to Other Websites

The Service may contain links to third party websites that are not maintained by, or related to, us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility and usefulness.

The Service may also interact with or provide access to third-party services, digital wallets, payment providers, blockchain networks, social media platforms, communication channels, and other third-party technologies. Such services are operated independently from the Company and are subject to their own terms, conditions, and policies.

Accordingly, when accessing such websites or using third-party services we recommend that you should take the usual precautions including reviewing the applicable privacy policies and terms of use.

#### 19. Complaints

19.1. If you have any concerns or questions regarding these Terms, you should contact our Customer Support via the links on the Website and provide sufficient information to enable us to identify you and investigate the matter.

19.2. NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.

19.3. If a Customer is not satisfied with any Activity, Promotion, rewards program, transaction, settlement, result, G-Back reward, or other aspect of the Service, then the Customer should provide details of their grievance to our Customer Support. We shall use our reasonable endeavours to respond to queries of this nature within a few days (and in any event we intend to respond to all such queries within 28 days of receipt).

19.4. Complaints should be submitted as soon as reasonably practicable after the event giving rise to the complaint. No claims will be honoured after a period of thirty (30) days from the relevant event. The Customer is solely responsible for their activities and transactions conducted in connection with the Service.

19.5. In the event of a dispute arising between you and us our Customer Support will attempt to reach an agreed solution. Should our Customer Support be unable to reach an agreed solution with you, the matter will be escalated to our management.

19.6. Nothing in this Section shall limit either party's rights or remedies available under applicable law or pursuant to these Terms.

#### 20. Assignment

Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without our prior written consent, which consent will not be unreasonably withheld.

We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party, affiliate, successor, or group company, provided such party is able to provide a service of substantially similar quality to the Service. We may notify Customers of any such assignment by posting a notice on the Service, Website, or through other communication channels made available by the Company.

#### 21. Severability

In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

#### 22. Breach of These Terms

Without limiting our other remedies, we may suspend or terminate your access to the Service, Activities, Promotions, rewards programs, or other Platform features, and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms.

#### 23. General Provisions

23.1. Term of Agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. **These Terms shall survive any suspension or termination of your access to the Service to the extent necessary to give effect to their purpose and intent.**

23.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.

23.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.

23.4. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to these Terms. **To the fullest extent permitted by applicable law, you waive any claim or argument that these Terms are unenforceable solely because they were accepted electronically or by use of the Service.**

23.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.

23.6. Governing Law. These Terms are governed exclusively by the laws in force in the Autonomous Island of Anjouan, Union of Comoros.